JRun Transformation Programme

• The T2M optimisation initiative more than halved product  launch time.
• In the B2C segment we introduced a voice/chat bot that handles 47% of 160/165 call traffic and 65% of chat traffic.
• Electronic document signing functionality was introduced – Auto Blank, 210K documents signed via SMS.
• Since the beginning of 2023, the number of registered users grew 40% (+165K) on telecom.kz and on ismet.kz by 45% (+40K).
• 94% of subscriber service functions in 160 and SARs (123 out of 131) were digitised.
• The TV+ base more than doubled (548K receivers).
• 5 exclusive TV series were  launched on the TV+ platform.

• As part of the project to create a modern user-friendly working environment for employees:
  • we developed and  launched 22 main portal functionalities (modules);
  • we tested the portal and  launched additional modules;
  • the number of unique portal users totaled 8,881 employees or 49.31% of active employees (by the end of 2023).
• As part of the project fostering the target behaviour of the Company’s employees we presented the updated CREDO corporate values.
• To supply skilled personnel to implement strategic business initiatives through project management, we revised and approved the Personnel Selection Rules:
  • The share of employees with digital competences makes up at  least 50%.

The Continuous Update strategy addresses several key areas:

1. Business development through data management as an asset: the Company strives to maximise the efficiency in its data use. This includes collecting, storing, processing, analysing data and making data-driven decisions to grow the business and boost competitiveness.
2. Transition of network and IT infrastructure to the cloud computing environment: Kazakhtelecom plans to modernise its IT infrastructure by moving to cloud technologies. This includes creating a microservice architecture and deploying Multicloud environment to improve flexibility, scalability and availability of systems.
   Our achievements:
   • Launch of Data Governance  lab area.
   • Implementation of 5 Data Lineages in the Data Catalogue.
   • 22 business terms configured to be entered into Axon Business Glossary for object management.
   • Upgrade of IT infrastructure, changes in operating processes.
   • ISO 20000 certificate obtained.
   • Launch of a backup site for corporate information systems.
   • Continued transition to microservice architecture.
   • Launch of a in-line platform of the software development and testing environment.
   • Work Force Management (WFM) system introduced for B2C and B2B installers on service connection process across 34 cities in Kazakhstan.
   • Regular virtualisation and disaggregation of network functions in the cloud environment.
   • Two solutions tested: VOLTHA in cloud environment.
   • Launch of Telco Cloud in Konaev and Flash Call based on of virtual infrastructure of Telco Cloud DIT cloud node in Astana.

• We set up 12*100GE channels of the backbone network on DWDM sections Almaty–Taldykorgan, Astana–Taldykorgan, Astana–Petropavlovsk, Aktobe–Petropavlovsk, Aktobe–Kostanai, and Astana–Kostanai as part of a project on network capacity increasing.
• We expanded cache-servers on Kazakhtelecom’s network and peered with content providers for a total of 900 Gbit/s (Facebook, Tencent, Meta, Google, Twitch).
• As part of transition from copper to fibre optics, we switched 57,000 subscribers. Two cities – Kurchatov and Stepnogorsk – are fully “optical”.
• Within the framework of DCS processes automation we  launched:
  • Telegram chat-bot on Service Factory (for 2023 average increase in query handling by 15%);
  • real estate accounting and monitoring (operational access to information);
  • secondment of employees (work in one click, reduction of processing time by half).

Such steps will allow the Company to reach its business goals more effectively and gain competitive advantages in the rapidly changing digital environment.